FAQs

Setup Service is a free utility and home-services concierge that helps residents quickly and easily set up essential services when moving into a new home. We partner with property managers to improve the move-in experience while saving time, reducing operational workload, and generating incremental revenue.

Yes. Setup Service is 100% free for residents. There are no hidden fees, no obligations, and no upsells that impact their rent or lease terms. Our goal is to help residents find the best services at the best value while making their move-in experience seamless.

Setup Service delivers value in three key ways:

• Improves resident experience during move-in
• Reduces staff workload by handling service coordination
• Generates new revenue at no cost to the property manager

We operate as an extension of your team, not an added responsibility.

Our concierge team assists residents with setting up essential home services, including:

• Electricity
• Internet
• TV
• Home security
• Other move-in related services (market dependent)

All recommendations are based on availability, pricing, and resident needs.

Our specialists have 10+ years of experience navigating utility markets and provider options. We compare plans and providers to help residents select the most cost-effective and appropriate services for their home—removing confusion and saving them time and money.

Leads are sent automatically through seamless integrations with major property management software platforms. Once a lease is signed or a move-in is scheduled, the resident information flows directly into our system—no manual work required.

Once a lead is received:

• Our team contacts the resident immediately
• A concierge call is scheduled
• Services are selected and coordinated
• Installations and activations are tracked
• Results are reported back through your dashboard

Every lead is tracked to ensure nothing falls through the cracks.

Our team reaches out immediately when a lead enters our system. Speed is critical during move-in, and fast outreach significantly increases resident engagement and conversion rates.

No. Setup Service is completely free for property managers. There are no setup fees, no monthly costs, and no hidden charges.

Setup Service generates revenue when residents successfully connect services. We then share that revenue directly with our property management partners.

We pay higher revenue shares than any other service in the industry, and our experienced team focuses on maximizing conversions to ensure you see meaningful impact on your bottom line.

We provide automated, transparent reporting through your dashboard, including:

• Total leads received
• Contact and engagement rates
• Conversion metrics
• Revenue generated

This ensures full visibility and accountability.

We can get you up and running same day. Our onboarding process is simple, fast, and designed to minimize disruption. Many partners are fully live the same day they decide to move forward.

No. Setup Service complements your team. We handle utility and service coordination so your staff can stay focused on leasing, renewals, and resident relationships.

We work with:

• Single-family rental portfolios
• Multifamily communities
• Build-to-rent properties
• Regional and national property managers

Our systems and processes scale across portfolios of all sizes.

Setup Service stands out because we offer:

• A resident-first experience
• 10+ years of industry expertise
• Seamless PMS integrations
• Immediate outreach and higher conversions
• Higher revenue payouts
• Zero cost and zero operational burden

We don’t just generate revenue—we improve the entire move-in experience.